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The New First Direct Financial Logo above a pos system

Client Spotlight: First Direct Financial

Since its founding, First Direct Financial has established itself as a strong partner in merchant services. They provide extensive transactional support for businesses across many industries to ensure they find great success. ON Advertising is proud to work with First Direct on their marketing activities to bring their company to the next level.

For almost 30 years, ON Advertising has been one of Arizona’s top marketing agencies for our way of obtaining favorable results for our clients. We take a business-based approach in our partnerships, which means we look at the bottom-line growth for our clients. Read our blog post below to learn how we’re helping First Direct Financial reach its goals. 

Who Are First Direct Financial?

Headquartered in Scottsdale, Arizona, First Direct Financial is a credit card processing provider whose reach spans across the United States. They’re an Inc. 5000 company that maintains a large network of over 5,000 representatives, ensuring every client has direct access and support to their services. Additionally, their abundant network of staff members establishes a high standard for exceptional customer service. 

Some of their services include:

  • Credit card processing
  • Point-of-sale equipment
  • Local personal associates
  • Client security

ON Advertising focuses on 3 areas for the merchant services provider: email marketing, content marketing, and brand development.

Enhancing the First Direct Financial Brand

When we were approached by First Direct Financial, one of the things we were tasked to do was touch up their branding. After analyzing their current brand, we felt it necessary to update their logo.

Meghan Norris, the lead Account Executive for First Direct Financial explains what led to their new logo, “To differentiate First Direct Financial from other merchant services companies, we added a tagline to the logo to make their services apparent right off the bat to potential customers. One of the best things about First Direct Financial is the team behind it. They provide personalized service to help their customers receive the lowest rates in their industry. This is not a typical approach for a merchant services company. It was important for them, and for us, to show their modern approach to this industry. To do this, we brightened up their brand colors and incorporated them into their logo as well as modernized the fonts.“

As we continue to work with First Direct Financial, we will continue to enhance their branding in other areas, like their website. Stay tuned for those exciting developments!

Content Marketing Helps Boost First Direct Financial’s SEO

To have a strong digital presence, you need strong search engine optimization (SEO)

SEO brings organic internet users to your website in a number of ways, including:

  • Keyword usage
  • Website design
  • Backlinks

One way that we are enhancing First Direct Financial’s SEO is through content marketing. We’re creating blog posts to build up the keywords the website ranks for. We began this process by conducting extensive keyword research to identify keywords that we can use based on their volume, CPC, and search difficulty. Then we incorporate them into the client’s blog posts.

Frankie Calandra, ON Advertising’s in-house copywriter, explains, “By using these specific keywords, First Direct Financial will slowly build upon its Google ranking when people search for these words and phrases. While words like ‘Merchant Services’ and ‘Credit Card Processing’ are no-brainers, the keyword research guides us on what other keywords are out there they can be ranking for.”

Once we begin redeveloping the website, we will also be using the keyword research to incorporate the selected keywords into the copy. 

Email Marketing is Driving Business Towards First Direct

One area First Direct Financial is proficient at is providing service for high-risk merchants. This is a specification banks give businesses that are potentially high risk of chargebacks and other troubling consequences. 

Recently, we launched an email marketing drip campaign geared towards high-risk merchants, specifically CBD businesses. We informed email recipients of First Direct Financial’s credit card processing expertise and how they can benefit from their services. Additionally, we highlighted a special offer for recipients who enroll in their services.

Bechét Proto, another Account Executive managing First Direct Financial, shares how effective the campaigns have been, “The first email drip campaign performed really well and spoke to First Direct Financial’s competitive edge. They can help high-risk merchants receive the services they need to succeed, even when the other guys might not give them the chance. The focus of the campaign was to drive this message, and we saw some of the highest open rates compared to the industry average. We saw a 21% average open rate out of the five messages sent throughout the campaign.” 

ON Advertising are Experts in All Areas of Marketing Strategy

As one of the top advertising agencies in Phoenix, ON Advertising is an award-winning full-service advertising and marketing agency committed to the success of our clients — and featuring a diverse team of highly skilled professionals who are passionate about what we do. We provide our clients with award-winning services customized for each organization to ensure their brand succeeds. Contact us today to learn how ON Advertising can help you.

Client Spotlight: Dorn Policy Group

Dorn Policy Group was founded in 2000 on the belief that integrity, tenacity, and client results should be the cornerstone of quality government relations. Since their inception, they have grown to become one of Arizona’s premier lobbying firms working within all levels of government to ensure their clients’ best interests are represented. We’re honored to work with Dorn in a variety of their marketing efforts and look forward to pushing their company even further.

As one of the top advertising agencies in Phoenix, ON Advertising is an incredible resource for quality marketing services. Our team of professionals strives for results that invigorate your business and secure an increase in ROI. Read our article below and learn how we’ve been able to assist Dorn Policy Group in its marketing activity.

Redesigning Dorn Policy Group’s Website

One of the things we knew we had to tackle with Dorn’s marketing strategy is to update their online presence. This started with completely overhauling the design of their website to be more appealing for the user. This involved incorporating new brand colors, updating the company logo, and decluttering their website navigation. Additionally, we made sure to incorporate images of the Dorn team as our research had shown that this is an excellent way to build trust amongst prospective clients.

Since redesigning Dorn Policy Group’s website, the company has seen tremendous success. According to their website analytics, they’ve seen an increase in their users (+398%), new users (+431%), and sessions (+280%). As a result, the company is receiving more interest from prospective clients.

Social Media Matters

From LinkedIn, Facebook, and Twitter, Dorn’s social strategy is all about informing their audience on how they can serve organizations with proficient government relations and influence public policy. By creating “shoutouts” to Dorn’s current clients, they strengthen their partnerships and create profound trust amongst their audience.

Alice Huynh, one of ON Advertising’s talented Social Media Assistants explains, “Dorn focuses on being bipartisan and that can be tricky when it comes to important issues in today’s world, especially on Twitter. It’s not easy to show on social media, but we understand that it’s an important social strategy for Dorn to convey that message to their audience and that they are willing to work with both sides of the aisle to meet their clients’ demands.”  

On Twitter alone, Dorn consistently gains over 8k impressions month-over-month. With the right hashtag strategy and extensive research, ON Advertising positions Dorn Policy Group to be a bipartisan news source on what’s happening in the Arizona Legislature. Not to mention how it affects their clients and the communities they serve. 

Developing Content That Resonates With Dorn Policy Group’s Audience

Content marketing is a very important tool for Dorn as it allows users to connect with the company. We offer strategic content marketing services designed to reach and resonate with their audience. This is achieved through monthly blog posts, videos, and infographics.  

Also, we use SEO keyword research to help us determine what their audience is searching for to better position them in search engine results. Moreover, it helps drive the content on Dorn’s website.

Frankie Calandra, ON Advertising’s copywriter explains, “keyword research isn’t just used for Google Ads. It’s an important resource for writers to determine which words the client has the best chance at ranking higher for. When you see me working on website copy or a blog post, the keyword research is typically close by so I can formulate the copy around these important words”.

That mentality has given Dorn Policy Group incredible results. Looking at their website analytics, their organic search has played a vital role in attracting users to their page. Their organic search has blown up by 685% when compared to last year. This is entirely due to our push for obtainable keywords in the website copy and blog posts.

Email Marketing is Key in Dorn Policy Group’s Strategy

Another important element of Dorn’s marketing strategy is email marketing. Every month we create messaging that goes out to almost 17,000 contacts with the overall goal to generate traffic towards the Dorn website and interest in their services. Through this, we’re able to inform recipients of Dorn Policy Group’s range of services and why having a government relations professional is important to their business. 

Through our email marketing efforts, our client has been able to generate more leads for their services. Additionally, our blog posts benefit from an increase in visitors by linking the emails to their respective pages. Tools such as campaign URL builders help us evaluate how effective our email marketing is in pushing users to the Dorn Policy Group website.

ON Advertising Are Experts in a Wide Range of Industries

We’re proud of the work we accomplished for Dorn Policy Group, Inc., and we’re excited to continue our partnership with them. As one of the top advertising agencies in Phoenix, ON Advertising is an award-winning full-service advertising and marketing agency committed to the success of our clients — and featuring a diverse team of highly skilled professionals who are passionate about what we do. We provide our clients with award-winning services customized for each organization to ensure their brand succeeds. Contact us today to learn how ON Advertising can help you.

A Peddler's Son Delivery truck parked outside of the facility

Client Spotlight: Peddler’s Son

The Peddler’s Son, a well-known produce supplier in Arizona, has a history that began in the summer of 1988. With an early start in the produce industry from his hometown in Wisconsin, founder Ted Palmisano brought his vision of wholesale produce delivery to life by spending $3,000 on a delivery truck. From the back of his flatbed one-ton pickup, he built customized racks and assembled an open-air produce market. Ted’s commitment to customer service, quality, and honest pricing enabled his dream to grow.

As the business continued to boom, Ted enlisted the assistance of his brother Joe, whose background in finance helped Peddler’s Son progress to the next level. With Ted now able to focus on purchasing and warehouse operations and Joe overseeing sales and finance, Peddler’s Son was able to more fiercely contend with the competition while maintaining its customer-centric mindset. Today, the company boasts an annual revenue of over $50 million, with 130 employees and more than 35 vehicles serving Arizona and the Southwest.

When Peddler’s Son approached ON Advertising to assist them in overhauling their brand to make it more modern and competitive, we knew, because their background and way of doing business are as wholesome as the produce they sell, we could create something unique and wonderful for the company. 

Redeveloping the Peddler’s Son Brand

The first item on the list was Peddler’s Son’s brand identity, including logo, color scheme, and brand voice. The goal was to create a look that embodied the Peddler’s Son culture while showing the company’s growth and sophistication.

ON Advertising’s Creative Director and Partner Eric Garcia described the design process behind the new look. 

“We created a custom font that was a bit more modern while paying homage to Peddler’s Son’s past,” he said. “Utilizing red to reflect the original brand and green leaves to symbolize the company’s transition. We stayed away from creating trendy designs, so the branding can be appreciated for a longer period.“

Creating a New Website to Highlight the Peddler’s Son Brand

While Peddler’s Son’s previous website generated traffic for the company, the site failed to convey the company’s competitive advantages. The ON Advertising team examined several of their competitor’s websites to see how their competition was presenting their brands. We knew that Peddler’s needed to create an engaging UX (user experience) that had compelling messaging and easy-to-follow design. 

Peddler’s Son has a strong presence in several industries, including healthcare, education, restaurants, and catering. So we geared the company’s brand tone of voice towards these industries by incorporating effective SEO practices, industry-related imagery, and highlighting why they’re the right partner for goods and produce delivery. 

Since its launch, Peddler’s Son has seen a 99% growth in the number of users who visit the website, including increases in traffic from organic, direct, social media, and referral sources. We’re pleased with the increased exposure Peddler’s Son has achieved thanks to its updated website. 

Creating Peddler’s Son Brand Tone with Visuals

Peddler’s Son is an ideal subject for storytelling through video — the company’s owners have a compelling presence on camera, and its culture and commitment to freshness come through vividly on the screen to help tell the Peddler’s Son story, ON Advertising’s Director of Video Production Nate Sorensen created a mood board to develop the look and feel of the videos. He put together a collage of images and keywords that the company wanted to convey, including subjects such as sunshine, farm-fresh produce, and wholesomeness. 

The videos were an ideal way of conveying the company’s new brand and telling the company’s story clearly and compellingly.

From spotlighting the company’s new technology to the warm smiles of the employees, putting visuals to the Peddler’s Son brand was a rewarding and enjoyable project.

Connecting With Customers Through Social Media

Another key element of Peddler’s Son’s rebranding was incorporating a new strategy for social media outreach. Our goal is to resonate with clients, old and new, to ensure Peddler’s Son is top-of-mind for their produce delivery needs. Our social media team focuses heavily on the company’s excellent customer service and quality of products while establishing a personable tone to communicate with their followers. 

In addition to highlighting the company’s customer service, the Peddler’s Son social media feeds share company news, community involvement, local partnerships, and team member spotlights. The overall goal is to further reflect the company’s culture, expertise, and commitment to quality customer service.  

Since enlisting ON Advertising’s social media services, Peddler’s Son has seen a spike in followers and enjoyed significant engagement and traffic towards its website. According to Google Analytics, the company has enjoyed a 208% increase in traffic to the website from its social media year over year.

Enhance Your Brand with ON Advertising

We’re proud of the work we accomplished for Peddler’s Son, and we’re excited to continue our partnership with them. As one of the top advertising agencies in Phoenix, ON Advertising is an award-winning full-service advertising and marketing agency committed to the success of our clients — and featuring a diverse team of highly skilled professionals who are passionate about what we do. We provide our clients with award-winning services customized for each organization to ensure their brand succeeds. Contact us today to learn how ON Advertising can help you.

The mock up for the Creighton University building in front of park central phoenix

Client Spotlight: Creighton University

Located in Omaha, Nebraska, Creighton University has established itself as one of the nation’s top-ranked educational institutions, combining its Jesuit philosophy with a diverse educational curriculum. For more than 100 years, the university has prioritized the education of its students while remaining true to its Catholic values and traditions. 

When ON Advertising acquired Evans Communications in April 2020, we continued our ongoing partnership with Creighton University. We’ve worked diligently to raise awareness of the university’s work in Arizona as their local public relations firm and now serve as the university’s ad agency in the Phoenix market. 

What We Do For Creighton University

Since 2017, we’ve partnered with Creighton University on several initiatives and assisted the Creighton team in reaching their goals in the Phoenix market. 

Our extensive scope of services for their team includes:

Arizona is currently facing a shortage of healthcare professionals, and Creighton’s expansion of its medical and nursing programs is one of the largest investments in healthcare education in Arizona in recent years. Creighton is no stranger to Arizona — the university has been educating doctors and nurses in Phoenix for more than a decade. With the opening of the new $100 million Creighton University Health Sciences Campus next year, there’s an opportunity for Creighton to expand its impact even further. 

That is where ON Advertising comes in. As their advertising agency, we assist them in their branding efforts to further establish their presence in Arizona and provide interested students with information about their curriculum and their future campus site.

What Has Happened

Creighton University has accomplished a great deal over the years to secure its place in the Phoenix, Arizona community. In 2018, the university announced plans for a $100 million Creighton University Health Services Campus at Park Central, with the groundbreaking in 2019 attracting significant media attention. Our public relations efforts have helped boost awareness of its medical and nursing programs locally and its partnership with Arizona State University. And as Creighton’s local advertising agency, it is our goal to further increase awareness and student recruitment for the university as it opens the campus in Spring 2021. 

What’s Ahead for Creighton University

Our work never stops. As we get closer to the grand opening of Creighton’s Health Services Campus, we are continually evaluating the next steps for our client. The campus will attract students and educators who are willing to answer Arizona’s healthcare professional shortage, and we’ll have the strategies to help Creighton University appeal to them.

Partner With ON Advertising

As one of Arizona’s top advertising agencies, we are committed to the success of our clients and their goals and work meticulously to provide them with services that will boost their brand forward. Our talented, enthusiastic team brings a diverse set of skills, insight, and creativity to every project we work on. Contact us today to elevate your brand further.

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