Monthly Archives: SEO
The New First Direct Financial Logo above a pos system

Client Spotlight: First Direct Financial

Since its founding, First Direct Financial has established itself as a strong partner in merchant services. They provide extensive transactional support for businesses across many industries to ensure they find great success. ON Advertising is proud to work with First Direct on their marketing activities to bring their company to the next level.

For almost 30 years, ON Advertising has been one of Arizona’s top marketing agencies for our way of obtaining favorable results for our clients. We take a business-based approach in our partnerships, which means we look at the bottom-line growth for our clients. Read our blog post below to learn how we’re helping First Direct Financial reach its goals. 

Who Are First Direct Financial?

Headquartered in Scottsdale, Arizona, First Direct Financial is a credit card processing provider whose reach spans across the United States. They’re an Inc. 5000 company that maintains a large network of over 5,000 representatives, ensuring every client has direct access and support to their services. Additionally, their abundant network of staff members establishes a high standard for exceptional customer service. 

Some of their services include:

  • Credit card processing
  • Point-of-sale equipment
  • Local personal associates
  • Client security

ON Advertising focuses on 3 areas for the merchant services provider: email marketing, content marketing, and brand development.

Enhancing the First Direct Financial Brand

When we were approached by First Direct Financial, one of the things we were tasked to do was touch up their branding. After analyzing their current brand, we felt it necessary to update their logo.

Meghan Norris, the lead Account Executive for First Direct Financial explains what led to their new logo, “To differentiate First Direct Financial from other merchant services companies, we added a tagline to the logo to make their services apparent right off the bat to potential customers. One of the best things about First Direct Financial is the team behind it. They provide personalized service to help their customers receive the lowest rates in their industry. This is not a typical approach for a merchant services company. It was important for them, and for us, to show their modern approach to this industry. To do this, we brightened up their brand colors and incorporated them into their logo as well as modernized the fonts.“

As we continue to work with First Direct Financial, we will continue to enhance their branding in other areas, like their website. Stay tuned for those exciting developments!

Content Marketing Helps Boost First Direct Financial’s SEO

To have a strong digital presence, you need strong search engine optimization (SEO)

SEO brings organic internet users to your website in a number of ways, including:

  • Keyword usage
  • Website design
  • Backlinks

One way that we are enhancing First Direct Financial’s SEO is through content marketing. We’re creating blog posts to build up the keywords the website ranks for. We began this process by conducting extensive keyword research to identify keywords that we can use based on their volume, CPC, and search difficulty. Then we incorporate them into the client’s blog posts.

Frankie Calandra, ON Advertising’s in-house copywriter, explains, “By using these specific keywords, First Direct Financial will slowly build upon its Google ranking when people search for these words and phrases. While words like ‘Merchant Services’ and ‘Credit Card Processing’ are no-brainers, the keyword research guides us on what other keywords are out there they can be ranking for.”

Once we begin redeveloping the website, we will also be using the keyword research to incorporate the selected keywords into the copy. 

Email Marketing is Driving Business Towards First Direct

One area First Direct Financial is proficient at is providing service for high-risk merchants. This is a specification banks give businesses that are potentially high risk of chargebacks and other troubling consequences. 

Recently, we launched an email marketing drip campaign geared towards high-risk merchants, specifically CBD businesses. We informed email recipients of First Direct Financial’s credit card processing expertise and how they can benefit from their services. Additionally, we highlighted a special offer for recipients who enroll in their services.

Bechét Proto, another Account Executive managing First Direct Financial, shares how effective the campaigns have been, “The first email drip campaign performed really well and spoke to First Direct Financial’s competitive edge. They can help high-risk merchants receive the services they need to succeed, even when the other guys might not give them the chance. The focus of the campaign was to drive this message, and we saw some of the highest open rates compared to the industry average. We saw a 21% average open rate out of the five messages sent throughout the campaign.” 

ON Advertising are Experts in All Areas of Marketing Strategy

As one of the top advertising agencies in Phoenix, ON Advertising is an award-winning full-service advertising and marketing agency committed to the success of our clients — and featuring a diverse team of highly skilled professionals who are passionate about what we do. We provide our clients with award-winning services customized for each organization to ensure their brand succeeds. Contact us today to learn how ON Advertising can help you.

A Copywriter brainstorming ideas for a piece of advertising

What Does a Copywriter Do and Why Do You Need One?

Go to anyone in the advertising world and they’ll tell you content is king. Look at all of the great advertisements in history, each has a unique way of connecting to the public and they transcend the idea of a “simple ad”. Instead, they become a part of a culture, even if it’s for a few days or years. A large part of its unicity is the role of the copywriter and the creative, persuasive wordplay they bring to all mediums of advertising. While it’s not entirely different from what you probably saw from Peggy Olson and Don Draper in Mad Men, the writer’s role has evolved quite a lot in the past 50 years.

At ON Advertising, we appreciate good creative. We strive to develop incredible ads that create a response with our clients’ target audience. Our creative staff is comprised of a team of video production professionals, graphic designers, and a copywriter; who specialize in making your brand stand out with memorable advertising.  Read our blog post below to learn more about what the copywriter does in an ad agency and why it is important for one’s branding. 

What is a Copywriter?

Before we get into what a copywriter does, let’s talk about what a copywriter exactly is. They’re the wordsmiths of the advertising world that turn simple messaging into exciting branding exclamations. They encourage people to act in some way with their toolbox of adjectives, verbs, and buzzwords that resonate with consumers. Additionally, they’re an important part of the creative brainstorming process by sharing ideas for video scripts, content direction, and the overall feel of a piece of advertising.

What Does a Copywriter Do?

Research… Lots and Lots of Research

For many writers, each project begins with a brief and a strenuous research process. Once the copywriter understands what the client or manager is looking for, they go deep into research.

Frankie Calandra, ON Advertising’s in-house copywriter, explains his research process, “Typically when I get a project I start with extensive research on the client and what their competitors are doing.” He continues, “then I brainstorm ways to make the client stand out from their competitors by using verbiage that might connect with their target audience.”

it’s also not uncommon for writers to use keyword research to guide them when developing website content, i.e. websites and blog posts. 

Of Course, a Copywriter is Going to Write

As you’d expect, writing is the main responsibility of the copywriter. They work in a variety of areas by brainstorming and creating engaging prose that enlists a response. Some of the most common types of copy they write include:

  • Webpages
  • Blog posts
  • Landing pages
  • Printed, radio, and video ads
  • Email marketing
  • Brand taglines
  • Product descriptions
  • And many more

Additionally, many copywriters must follow specific guidelines every time they produce copy. For example, when it comes to digital writing they must incorporate keywords into the website content and blog posts for search engine optimization (SEO) purposes

The Copywriter Collaborates with All Members of the Agency

Of course, the copywriter works very closely with other members of the creative team. It’s not uncommon for them to share ideas with the graphic designer working on the project, or go to the creative director for some guidance on a piece. Also, writers collaborate with the video production team to develop the direction of a video spot. 

While the writer may be a full-fledged member of the creative team, they work closely with all members of an ad agency. For example, they work with the accounts team quite often to better understand what the client is looking for in a project. Also, they collaborate with the social media team to ensure the brand tone of voice aligns with what is established for the client. 

Create Inspired Taglines and Engaging Content

Copywriters spend an extraordinary amount of time researching and writing headlines and content for blog posts, sales pages, website copy, and brochures. It’s fairly typical for writers to run tagline ideas to other writers, marketers, and clients to gauge how well they may be received. Depending on the feedback, they’ll refine the taglines to make them truly stand out. 

They also create content that engages the audience. One way our copywriter measures copy performance is by looking at our clients’ Google Analytics report. He explains, “there are three things that I look at after publishing a blog post or launching a website: specific page views, average time on the page, and where it ranks on the website’s popular pages.” 

This information gives Frankie and other writers an idea of how engaging the copy is for the user. As well as how enticing the headline is in attracting users to the website. So, you better believe Frankie will be spying on this blog post’s Google Analytics report to see how it performs!

Good Copy That Reflects Your Brand Image

A good advertisement is not just about colorful designs and attractive product placements. Incorporating copy into the mix, or at least considering it, is an absolute must. 

Good copy is what connects people to a brand by playing to their interests and personality. It creates a strong brand tone of voice that consumers resonate with and one they come back to ensure their favorite brands are still one of their own. It projects an image of what a company is all about and sells it to the consumer with captivating writing. 

One brand ON Advertising is particularly proud to establish its brand tone of voice is JRI Hospitality’s The Original Grande

Frankie explains his approach to developing the tone for The Original Grande, “After a lot of research and brainstorming, I geared the brand tone of voice towards a more laid-back, fun attitude to promote a more casual environment. While the restaurant chain isn’t open yet, I can’t wait to see how people react to the work we’re doing for The Original Grande.”

Make Your Brand Stand Out With ON Advertising’s Creative Services

For more than 25 years, ON Advertising has been one of Phoenix, Arizona’s premier marketing firms. Our agency is composed of a variety of professionals ranging from marketing strategists and account executives to creative video producers and graphic designers. We’re the source for marketing solutions that bring you an increase in ROI. Contact us today and learn how our team can help elevate your business today. 

A smartphone lying on a countertop with Google SEO up

SEO – What is Search Engine Optimization?

If you are reading this blog post, you may have found it through a Google or Bing search. But, have you ever wondered how websites like this one end up on your search list? The answer is simple – search engine optimization, or as it is more commonly referred to, SEO. 

It’s a digital marketing tool for businesses to use to ensure the visibility of a website in a search engine through relevant searches. You may be asking yourself, what exactly is SEO, and how does it work? As one of the top digital marketing agencies in Arizona, we have you covered.

What Is Search Engine Optimization?

As we mentioned, SEO brings organic internet users to your website. In simplest terms, SEO is influenced in several ways, such as keyword usage, website design, and backlinks.

Keywords

Keywords are the words people plug into Google to find relevant information about their query.  For example, you may have searched for keywords, such as SEO, content strategist, SEO strategist, or DIY SEO tips, and stumbled onto a plethora of websites (ours included). Use targeted keywords in the written content and meta descriptions of each page to assist users in finding the information they desire.

Website Design

Creating a well-designed, user-friendly website is key to engaging people who visit your site. Things to consider include content length, readability, uniqueness, and page loading speeds.

Backlinks

Backlinks are links that are from one website to another website. These are especially important for SEO as they act almost like a voucher for your content. 

The above is only a fraction of what goes into search engine optimization. By partnering with the right digital marketing agency, your website can be optimized to its fullest potential.

Benefits To Having An SEO-Friendly Website

The benefit of optimizing your website is the ability to get more users to visit it. By having a website that ranks higher on search results, you are creating a sense of brand credibility. By becoming one of the first three websites that show up on a search, users may view your business as a popular option in your industry.

SEO will synergize with your other online marketing activities, such as blogging, social media, email marketing, e-commerce, and much more. By working hand-in-hand, your marketing strategy has a greater chance of achieving success. 

Another benefit to optimizing your website to be more SEO-friendly is it may become one of the business’s primary sources of leads. When it comes to B2B, B2C, and non-profit organizations, inbound strategies are the most effective ways to gain leads. With more traffic coming into your website it will inevitably generate more interest in your product and or services.  

Make Your Website SEO-Friendly with ON Advertising

To attract prospective customers, having an online presence is essential in today’s business world. By employing strategic SEO activities into your website, you can effectively reach your target audience and generate more leads. 

As one of Arizona’s top digital marketing agencies, ON Advertising specializes in website development and search engine optimization. By enlisting in our digital services, your brand will get on the first page of your favorite search engine and maximize your conversions and revenue. Sounds promising? Contact us today to get started.

Why You Should Look at Google Analytics

Here at ON Advertising, we heavily rely on Google Analytics. It is a huge part of our business, and it is helpful when tracking the results of our work. Being able to see how a website is doing in response to marketing efforts is critical to see if there is growth in website traffic and a return on investment for clientele. Nowadays with everything being online, seeing if your website could be doing better is a great way to improve your business and lead generation efforts. Here are three benefits of using Google Analytics:

1. It answers the question; why are visitors leaving the site?

This question correlates with the Bounce Rate. If there is a high bounce rate, it means that people are arriving on the website and leaving quickly for some reasons. There are multiple reasons why there could potentially be a high bounce rate. Having a team of experts available to help analyze the situation is crucial to solving it. To lower the bounce rate, you may want to look at the detailed report for Google Analytics supplies. The report could include recommendations for optimizing SEO keywords, a landing page is not attractive enough, or it is not optimized correctly. Examining the bounce rate closely and checking it is very important and could be a key factor in improving business.

2. Understand what social media platforms are working.

When using social media, you want to make sure that efforts for each platform are converting into website visits. If one platform is outperforming another drastically, consider removing or making adjustments to the lower performing platform. Optimizing each social media platform will ensure your budget is being used efficiently. It is also important to keep in mind that just because a social media platform exists, it doesn’t always mean your business needs to be on it. Industries have different appeal across platforms, ensuring you are devoting resources to the right ones will save you time, money, and headaches

3. Looking at Progress Overtime.

The primary goal of a business should be to improve and grow over time. Google Analytics can assist with that by showing the traffic flow during an extended period, i.e., annual, quarterly, etc.you will be able to fine tune your website to better resonate with your audience.
There are many more benefits to using Google Analytics. At ON Advertising, we review the results of marketing efforts on a regular basis to track our clients’ progress. Contact us to learn more about how Google Analytics has helped our clients and how it can help your business reach its goals.

Meet Our Passionate Social Media Manager

A couple of weeks ago we introduced you to our social media star, Michelle, and the tools, tips, and tricks she uses to manage all ON’s social media accounts. Well, now we get to learn more about her personal story. Michelle Berry is an Arizona native who knew she belonged in the advertising and marketing world but didn’t know how. A few years out of college she discovered her love and passion for social media, and from there she has been able to share her talent and knowledge with the ON family and all of our clients. Read on to learn more about she spends her days in the office, what she’s genuinely passionate about, tips to staying organized in the crazy world of social media and more!
 

So, tell us, how long have you been working for ON?

I have worked for ON Advertising for one year this month and it has flown by.
 
 

What is the coolest thing you’re working on right now?

One thing I have been focusing a lot on is the social media for the agency. Getting a consistent posting schedule in order and making sure our brand reflects our work and the work we do for our clients, present, and future. What I learned early on in my career is if a company or brand is looking for an agency, especially for social media work, why should they hire an agency whose social media isn’t fresh and on point so it’s been my goal to have a rockin’ social media presence.
Another client that has some cool things going on is Chompie’s! They’re already a great brand to be working with but being able to implement Facebook Live videos once a month and being able to utilize the Instagram Story Highlights tool for them has been a lot of fun and it really is gratifying work. 

What would you say is the hardest part about being a social media manager?

Staying organized is probably the hardest part of my job. I’m already a pretty organized person when it comes down to it, but when you are managing more than ten clients with multiple social media platforms, it can get a little chaotic. But if you have a solid system in place, to-do lists, calendars, and checklists, to keep all the moving parts in order, then it makes life and work a lot easier.

We know how much you love your job but what are some of your passions?

Other than trying to save every animal I possibly can, I only have so much space, it would be Alzheimer’s research and working to find a cure. My grandpa (fondly known as Boppa) lost a ten year battle with Alzheimer’s about four years ago, and after his death, it was eating me up inside that I wasn’t doing anything to help aid this cause. I found out that Phoenix has a yearly Alzheimer’s walk so near the one year anniversary of his passing my mom, and I participated which was such an amazing experience but it didn’t feel like enough. And as if by some divine intervention I received an email from the Desert Southwest Alzheimer’s Association chapter asking for volunteers to join the walk planning committee. I signed up without a second thought and attended my first meeting. From there I became the Marketing and Outreach Committee Chair, grown my committee, and now it is my second year as the chair, and the third year I’ll be walking. While there is not a cure yet, the money we have been able to raise, even in just this year alone, we know is helping fund the research to help find the cure. It always feels like such a small gesture, but I know it’s helping. So really, my passion and work are almost one in the same. 

What is the most rewarding part of your job?

I am a firm believer in data being able to tell a story of how your social media efforts are doing and what you could be doing better. I love doing the monthly social media reports for all of our clients because I get to see how the hard work as well as the small changes and ideas I wanted to try are doing. And when I look at their numbers improving it is just so rewarding. It’s that small validation that we all seek at some point or another that we have found our niche and we are good at what we do. Seeing those increase in followers or impressions is my validation.

What inspires you to succeed every day?

Of course, being able to give my animals (I actually have three cats and one dog, other two not pictured) the very best life they could ever hope for but I also put pressure on myself to succeed which can be a double-edged sword. But I believe if I didn’t put that pressure on myself I wouldn’t be where I am today.

How do you recharge?

If I have the time and want to recharge for the week ahead, I’m all about #SelfcareSunday. I take a long bath, do a face and hair mask and just sit and try not to think about anything. It can be very relaxing, but it takes a lot to shut my mind off completely. But when time is not on my side, I try to do at least an hour of yoga a day. I never thought I could be the person who thinks of nothing during their practice, but when my body is in some uncomfortable position where a pretzel is less twisted than I am, I can’t think about work. It’s so refreshing to have at least one hour a day where my mind isn’t going a million miles a minute. And it probably helps my phone isn’t near me, so I’m not always checking my emails. (And yes I am guilty of working on vacation.)
 
Michelle is the strong personality we need here at ON. She does a great job of managing our social media and finding new innovative ways to enhance our work. We are so grateful to have her as a part of the ON team. Her spunky attitude keeps us all going throughout the day and we can always count on her for a laugh when we’re feeling down or a Pandora station filled with new music that we haven’t heard yet. Our team at ON wouldn’t be complete without her. 

Tools Every Social Media Star Should Use

ON Advertising is an agency that offers a range of services, one of those being social media. From the curation of posts to the management of platforms, our Social Media Manager does it all; and for an array of clients. Managing social media accounts includes a lot of moving parts and having the ability to multi-task and switch projects at a moment’s notice. You may already feel stressed reading this job description and couldn’t imagine being able to do all of that on top of mentoring our newest team members but thankfully, Michelle, our social media queen can do it all. She found time to sit down with us and chat about her favorite tools that she uses to be the social media star that we are so grateful to have.

ON: So, what are your top favorite tools?

M: Well my top favorites would have to be Buffer, Planoly, Audiense, Trello, Grammarly, G Suite (Google Suite) and it sounds archaic but a simple composition book and pens in an array of colors. I love notebooks and pens.

ON: How do you utilize all of those tools?

M: Well, each tool serves a different purpose but I use all of them together to make my life easier and to keep true to my motto, work smarter not harder.
Buffer allows me to schedule social media posts, on multiple platforms (such as Twitter, LinkedIn, Facebook and Instagram) for multiple clients. It recognizes hashtags and accounts to tag, which is helpful when cross-promoting. My 2 favorite features of Buffer are; it auto posts to all of these platforms, so I can schedule the posts and move on to another client. Secondly, it keeps each of the clients together in one place, which makes it easy to access all accounts at once. Working in social media requires a high level of organization and Buffer really helps with that.
Planoly is a lot like Buffer but it is for scheduling, planning, and auto-posting only to Instagram. I exclusively use this site for ON’s Instagram. I take great pride in the agency’s social media, I need a tool that is dedicated to making our Instagram account the very best. I love the layout and organization of the site. The dashboard offers a whole month calendar view showing the days and times of scheduled posts, while on the other side shows your Instagram feed with posts that are scheduled and unscheduled. If you have a photo you want to use but not sure for what purpose or on what day, you can load it into Planoly until you want to post it. Because I schedule posts so far in advance, being able to see the images and the flow of the feed is super important to me and the ON brand.
Another huge important part of my job is checking and analyzing data. I need to know how the accounts are doing and where we can improve. Facebook’s analytics offer a lot of the details I want and need. Although Instagram and LinkedIn are not as helpful as they could be, they are not too far behind. Twitter is a platform where I feel the amount of data is lacking. That’s where Audiense comes into play. It analyzes our client’s Twitter accounts to see when their audiences are online, the best time to post, behaviors, as well as locations and interests of our demographics. I love the update emails they send. It helps me stay on top of the accounts and keep them in tip-top shape. Social media is always changing and Audiense helps me stay up to date.
Google Suite is a godsend, especially for me and my team. It’s the easiest way to share documents, ideas, photos and anything else we need to get the job done. We store all of our social media posting calendars where we can all access them and use what we need. And of course, I couldn’t live (a bit of an exaggeration but really) without my 5 (yes 5) Google Calendars. I love the option of having multiple calendars under one email, being able to see all the calendar events in one view and being able to color coordinate makes my little OCD heart sing. If I didn’t have G-Suites… well, I don’t want to even imagine my job (and life) without it!
Trello has become a huge part of my working life and now I can’t imagine my day without it. The agency as a whole uses Trello and many of us use it separately. It’s a great help to see what each of us is doing that day and helps gauge the level of businesses one might be. It also is a great way to keep track of tasks that are completed or are still needing to be done. I love that I can check it and see what my team has accomplished and if they can handle more projects or need time to complete their current tasks. Any tool that helps with productivity and organization in a flawless system is aces in my book. Bonus, you can color code tasks!
This one is probably obvious, but Grammarly, of course. I do not dare post a single thing whether it’s a Facebook post or blog post without checking it in Grammarly. Of course, working in this industry you need extremely strong writing skills, Grammarly takes those skills a step up and really acts as a great quality checker. My colleagues and I always check each other’s work, but, Grammarly is always my first stop.
And lastly, a good ol’ composition book and colorful pens. I’m a bit of an old fashion worker when it comes to listing out my tasks for the day. Yes, of course, Trello basically acts as a giant to-do list, but, I love my morning ritual of sitting down at my desk before opening my email, with a fresh cup of coffee and looking at what needs to be done for that day. I list out what tasks I know need to be done, notes about each task and the due date. Then as each task gets completed, I find the pen color of that week and I put a big check mark in the box, making it complete. It’s a ritual and habit I’ve developed since high school when I first discovered the wonder of agendas. It hasn’t left me since and honestly, probably never will.

ON: For those aspiring social media stars what top 3 tools do you suggest?

M: Buffer most definitely, Trello and Grammarly. Buffer will get you started in scheduling posts and they offer a simple analytics tool to get your feet wet in learning what the data means and how to use it. Trello will help you stay organized and keep track of your tasks. It’s basically like a virtual giant cork board with post-it notes pinned to it and the app is awesome for those always on the go *raises hand*. Lastly, Grammarly. They offer free and premium versions; the free version is perfect for those just starting out. The Google Chrome extension is wonderful because it will tell you right then and there what should be changed in whatever format/platform or site you are working in. My preference is using the actual site, then transferring it to wherever, but having options is always a great thing.
There are thousands of tools out there that do the same things as the ones I listed above. The biggest part of rocking the social media world is to find the ones that work the best for you, your clients and your workflow. I can’t begin to even count how many tools I’ve tested before I settled on this magic combination. Find what works best for you and make it happen!

The Ultimate ON Ad Internship Experience

ONce upon a time, two seniors studying marketing at Arizona State University met at the beginning of their last semester of college through an internship at a local advertising agency. They were both hired as Account Coordinator Interns and brought their own unique voice and perspective to the work they collaborated on. They were aware that they would learn through hands-on experience in the advertising industry, but by surprise, they also discovered how co-workers could become best friends. <3
 

Mikaela Copley

I grew up in the hustle and bustle of Silicon Valley, California. Wanting a change from the tech scene as well as a great business education, I came to the W.P. Carey School of Business at ASU. I am a true Californian at heart, but I have found that I love the people and lifestyle of Scottsdale, Arizona. I graduated Magna Cum Laude with a B.S. in Marketing and am now a Sigma Kappa Alumna ready to pursue my career in advertising here in Phoenix.
 
What was your favorite aspect of the internship with ON Advertising?
My favorite part of the ON Advertising internship was being able to experience the different types of accounts we have. The agency provides marketing and advertising services to such a wide variety of businesses, it is interesting to see how we can enhance a company with just a few steps.

 
What excites you most about the marketing and advertising industry?
The most exciting aspect I found in advertising is client prospecting. Looking at a business and seeing how we can potentially improve their exposure through various platforms is motivating to me. Brainstorming and analyzing different strategies to ultimately deliver ROI is something I think is important to support clients or businesses.
 
Where in the Valley would we be most likely to bump into you?
One of my favorite spots here in the valley is Mill Avenue. I really enjoy spending time with my friends eating Mexican food and catching up after school and work. I’m a fan of Arizona State University sports and love to watch the games with all peers at the local sports bars.
 

Katie Ciancio

As a native New Yorker, I was drawn to Phoenix and Arizona State University by the inclusive atmosphere and downtown art scene. I graduated Magna Cum Laude from the W.P. Carey School of Business and Barrett, The Honors College with a Bachelor’s Degree in Marketing with a Concentration in Digital and Integrated Marketing Communications. During this past semester, Phoenix stole a place in my heart as I learned about this city’s marketing industry and became integrated into the creative community that originally made me fall in love with the Valley.
What was your favorite aspect of the internship with ON Advertising?
My favorite aspect of this internship experience was understanding how all the different teams that constitute an advertising agency work together. Being a full-service agency, we do everything in-house, and even though my job was technically in accounts, I was able to get involved and participate in other teams like creative and social media.
What excites you most about the marketing and advertising industry?
Digital marketing. I believe that in order for brands and companies to connect with consumer segments, there needs to be a focus on digital marketing strategies. Leveraging this aspect of marketing allows for companies to build personalized experiences for consumers through analyzing online behavior. It also allows for a company to differentiate a brand amongst competitors by building a digital community.
Where in the Valley would we be most likely to bump into you?
The Van Buren, for sure. I attend around five to six shows a month, and they are usually at this venue. I really enjoy going to concerts and music festivals. My music preferences range from alternative rock to EDM, and everything in between.
An example of a project we both had the opportunity to work on was the rebranding of ON Advertising. We were able to reposition ON Advertising as a modern agency that puts client’s needs at the forefront through unique and creative strategies.
We achieved this by condensing written content and making recommendations for the ON brand voice. We found that despite differences in personalities and opinions, we were able to bring our individual perspectives together to create progressive and innovative work. This internship has helped develop our professional skills and from our experience of working together, we will forever be colleagues throughout our marketing careers.
 We would like to thank ON Advertising and all of our amazing coworkers for mentoring us during this past months. Getting to work with all of you made our last semester of college truly memorable.

Trends Affecting the Restaurant Industry

New developments in technology have been impacting consumer preferences and attitudes toward the restaurant industry. These changes have left consumers wanting faster and more convenient ways to purchase food from restaurants. Companies like UberEats and GrubHub have capitalized on these emerging trends. The millennial generation is also known for being more mobile than previous generations, meaning they are constantly busy and have an “on the go” mindset. Millennials are also willing to spend more on experiences rather than services and products, with 72% of millennial spending going towards experiential based activities. The restaurant industry will need to be making some dramatic changes in order to appeal to these new trends. Some ideas we have are:
Online and Mobile Ordering
Consumers are spending more time on their phones now than ever before. Smartphones and other smart devices make it easy for consumers to place orders on their mobile devices. Having a mobile-friendly ordering platform will ensure that consumers can conveniently order food from your restaurant.
Mobile Payment Options
Continuing with the habit of increased mobile device usage, mobile payment options are starting to slowly replace traditional cash or credit cards. Platforms like ApplePay and PayPal can encrypt consumers’ payment data so all they have to do is scan a barcode on their phone. Having a POS system that supports this method of payment can speed up line waits as well as ensure that your restaurant caters to the needs of every consumer.
Personalized Experiences
One of the most influential factors that consumers now look for when choosing a restaurant is an establishment that can offer them personal experiences. Consumers are looking for experiences that document and share with their friends on social media. Restaurants can capitalize on this by offering specialized dishes, extra service features, and branded hashtags.
These adaptations may sound overwhelming at first, however, adopting these tactics will allow your restaurant to become differentiated amongst the growing restaurant industry. At ON Advertising, we understand how sociocultural trends are affecting our restaurant clients. Don’t hesitate to reach out to learn more about how we can help your restaurant thrive!
 

Top Social Media Practices for Restaurants

Having a trendy, up to date social media is vital for attracting new and repeat business for your restaurant. There is a significant difference in restaurants that have relevant social media pages as opposed to restaurants that have abandoned or uninteresting social media pages. Some key content that should be posted on your social media pages include:
Responses to Online Reviews
Responding to reviews, good or bad, creates a friendly and transparent image for your restaurant. It can show customers that you will work to improve flaws and appreciate the compliments you receive. When people see how you’ve engaged with individuals and addressed their concerns, it can make them feel special or recognized, especially if a bad review is left for potential new customers can see how you respond. A great resource to learn more about this is Jay Baer’s book Hug Your Haters.
Share Customer-Generated Content
By using specific hashtags to showcase customer photos on your public pages, it creates organic exposure and reaches users that may not normally be reached. You are turning regular people into brand ambassadors to represent the restaurant at almost no cost. People get excited to be featured on a popular page and feel appreciative for being recognized.
Capitalize on Trending Topics
Posting about relevant topics on your social media pages shows customers you are up to date and it makes your content new and exciting. This will create more exposure as well because users who are following these popular trends, will come across your restaurant unexpectedly.
There are many more techniques you can use to enhance your restaurant’s social media. At ON Advertising, we have significant restaurant experience to improve content on your social media pages. Contact us to see how your restaurant’s social media can be enhanced to reach its full potential. 

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